After 2 days finally got hold of an agent and said my application requires final review from the officer
Eligibility - Recommended Pass, Criminality - Passed and Security - Not started
The officer is waiting to get response from the government agencies who are carrying the background checks. These government agencies take time to carry out their checks and once they respond, my file should be picked up and approved. He didn't say how long it will take for them to respond but seemed very confident that it shouldn't be long because at this point the application looks to be in final stages so it's just a matter of time when the government agencies respond