I have stopped calling them since past couple of months as it's just a waste of time & increases uneasiness... Their reminders to the case officers are also fake.
Meanwhile I keep raising webform fortnightly for which I always receive standard stereotype response.
God knows how r they handling things... One file receives PR in 45 days while another takes 445 days for the same thing.
Moreover, now they say CPC-Ottawa is over occupied due to high season.
As if they were highly active during rest of the year with files not even touched in past 7~8 months.