I actually did call them 11 days ago. And got the following info.Give webform a try. I got a response on my query for application status on 80th day.
Best way is to call.Most of the agents are nice and will give you detailed info but you have to be specific.
Eligibility - Met
Security/criminality - not started
VO - Ottawa
The possibility that the guys on the phone might have outdated info, and the person in this thread getting a PPR mail and it not showing up in his inbox until they raised a webform .. is putting me on edge.