Sorry to hear that. It can be quite frustrating dealing with RQ.
You can request your USA travel records under the Freedom of Information Act (FOIA). You will need to create an account and follow the instructions. I believe FOIA only provides entry records.
(copied from the thread linked below. Credit @steve)
1- go to this link: https://foiaonline.regulations.gov/foia/action/public/request/publicPreCreate
2- create an account or continue as a guest ( I recommend the creation of an account)
3- select the agency: CBP FOIA division
4- fill in all your personal information.
5- type of record requested it will be: Entry/ exit
6- in the description put the details of your request.
7- click preview and submit.
https://foiaonline.regulations.gov/foia/action/public/request/publicPreCreate
To get exit records, you can retrieve them from CBSA:
http://www.cbsa-asfc.gc.ca/agency-agence/reports-rapports/pia-efvp/atip-aiprp/thr-rav-eng.html
More information on FOIA can be found on the following thread:
https://www.canadavisa.com/canada-immigration-discussion-board/threads/foia-request.467646
Thanks so much for your help. Really appreciate this.
I just got an email back from the embassy of the Philippines in Ottawa. This is in connection with my entry/exit record in the Philippines. The process to get these records I need requires me to do the actual application/request in the Philippines. IRCC gave me only 60 days to submit everything. Might have to write them a letter to explain the situation and ask them for an extension.
Thanks again!