To nester ,
Well i understand what you mean , but i do not see why 2 call center agents will tell someone he has been approved when he/she is not , by the way if i hadn't called i would have never known that i have been approved and an E-mail sent to me and i didn't receive and they decided when i informed them that i didn't receive the E mail to send a postal mail which i believe on its way now , when i called , i let the call center agent give me all the informations
she was the one to give all the details about for example where my application was sent overseas and so on , so i do not see why people shouldn,t call to follow up their cases that's why they are there! nowhere is written that when u call the delay your file , let's just use our rights when needed