Hi Hari,
BLS complaint:
servicehq.canada@blsinternational.net
Consulate:
consec.toronto@mea.gov.in
FYI: I haven't heard any thing back yet from either of them. Following was my complaint:
Hello Consular,
I hope this email finds you well.
I am writing as a highly frustrated consumer, who is really fed up with BLS service and failure on their part to take accountability. I am writing to you in hopes that I can find a way where my reasonable concerns will be heard and resolved.
My wife had availed BLS service almost 4 times in last few years and they have shipped my packages to wrong addresses every single time. My concerns with BLS brampton:
- I was forced (given no choice, I had to accept) to avail courier service every single time even when i declined it and willing to travel to receive my package by hand. When i confronted them about the packages send to wrong addresses, they try to put blame back on me stating "Mistake made on my side for putting wrong address on my applications" which is not true. I can produce evidence of my applications submitted which has addresses on them. When told that I can produce evidence that its a mistake made on their part, then they start making excuses.
- I called on Nov 28, 2019 around 4:00 pm to BLS customer service requested to talk to manager after my package send to wrong address (this is the fourth time and second time in last one month). They hang up on me 4 times and then didn't respond to my call. Finally, after 45 mins someone received my call again then I was told that manager has left for the day.
- I was told every single time by BLS to pay extra for re-routing courier or forget about it even when its mistake on BLS part. This includes the conversation I had with the gentleman on Nov 28, 2019 telling me that I have to make extra payment to get my package re-routed.
- BLS charges me almost $35 for local courier each time and $70 for OCI and then I had to pay extra every time either in terms of money or extra time spend trying to kind my package. As, you might know that local courier services do not cost more than $15 for same day shipping and BLS is charging almost $30-$35 depending upon application type, this is a total rip off and complete lack of respect towards customers.During my last visit, I asked for detailed payment receipt, the front desk totally refused to give me the receipt which should have description of each service charged separately, instead gave me a single debit machine receipt with one single amount and no description of any of the charges.
We are highly frustrated right now, and had no choice but to turn to Indian Consulate for such a lack of respect, co-operation, service, accountability and no solution provided on BLS part. I am not writing to get my money back but to hold them responsible for the stuff I had to go through and have seen during my visits at BLS Brampton.
I hope there are procedures in place which hold BLS accountable for these kind of irresponsible behavior. Indian consulate is using BLS as their outsourcing agent for so many services, there has to be a better way to provide customer service. I hope to get a concrete response back with the action taken in regards to my complaint against BLS. I am willing to provide any evidence if required as I have saved copies and payment receipts from BLS.
Regards
Davinder Pal Singh
