Bellie,
Once you are past 36 months from receipt of your application, try making a case specific enquiry at the CIC website.
....dmp-portal.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
Also, have you made an ATIP request recently?
.....atip-aiprp.apps.gc.ca/atip/welcome.do
Hopefully your day will come soon.
Thanks for your reply NSTrails.
I ordered ATIP last October and I think what's written are almost the same as those people in the forum such as FPAT required.
I called CIC and told me to call them by March 2015 if I didn't receive any papers yet.