Canadiandesi2006
Champion Member
- Mar 6, 2014
- 41
- Visa Office......
- Scarborough, Toronto
- Job Offer........
- Pre-Assessed..
- App. Filed.......
- Oct 2015 (Re-applied)
The CIC call center agents DOES NOT work on sensitive immigration files, they are like front office desk / receptionist of any large office or bank. Agents have limited access to sensitive files, certain detailed authorized by the concerned officers to share with the candidates.
Probably, the call center agents are given standard / scripted answers for the different category of callers.
1) Candidate who newly passed the Citizenship test (Who may call many times) Dont call us before 6 months.
2) Candidates waiting over 6 months and years - Your file in queue, once your case is decided you will be notified - Dont call us.
That's for sure, call center agents got difficult job, between the desperate 1000's candidates and most lousy system.
Probably, the call center agents are given standard / scripted answers for the different category of callers.
1) Candidate who newly passed the Citizenship test (Who may call many times) Dont call us before 6 months.
2) Candidates waiting over 6 months and years - Your file in queue, once your case is decided you will be notified - Dont call us.
That's for sure, call center agents got difficult job, between the desperate 1000's candidates and most lousy system.