Same here!
AOR 2nd Dec
Test completed
Submitted fingerprints 19th Feb, mailed out on the 21st to my fingerprint agency.
Fingerprint agency received it on the 28th of Feb and express mail was delivered to IRCC Vancouver on the 3rd according to tracker!
Every time i send IRCC a webform or call them they say they haven't received it yet! I got this same response on the 17th as well as a webform reply!
i have sent them another webform with the electronic copy of the RCMP certificate that the agency sent me and the tracking details attached.
Lets see?! Im afraid it might be lost?
I called IRCC to ask if they had received my fingerprints. The agent told me “We haven’t received them yet, but we already have them.” This confused me a lot. I asked her what “received” meant, and she explained that biometrics are not complete emphasizing that “this is very common, it’s normal.”
So I asked if she could provide me with the date when they got my fingerprints. She gave me a date – the same day I went for fingerprinting, possibly because that was sent online not by post.
I asked if “haven’t received” meant “you have received the copy and it’s still in progress.” She said yes. I asked if I needed to do anything else, and she said no.
2 days later my BG was marked as completed, 21 calendar days after they had got the copy.
It’s possible that IRCC has its own understanding and/or standards for the term “receive” and telephone agents does not follow the applicant’s way of thinking. Have to ask them whether they had received the “copy” of fingerprints and request them to provide the date they received it.