Hi,1-888-242-2100 then do 2-1-1-0 options to speak to someone .
You have to call from Canada tho and make sure the person calling is the representative so the information can be given. Also call early in the am or else it’s hard to reach them I usually chose the French language option it’s less busy then the English .
Finally I could contact CIC today. I was told my case was transferred to VO in Ankara.
I just wanted to thank you for you advice.