I did message Ralph Goodale.Hey don't give up.
Atleast your file is picked. You have some movements. Think about those people whose file is not picked after 6 months completion too and when called asked to wait 2 more months...!!!
Also I know someone from 24th Oct AOR, her file too has no update since MEP..she is in her 8th month now.
She was so furious that she found out the email address of the ministry and mailed to raise a complaint against this no movement and 2019 AOr getting PPR.
Trust me, I saw the reply, she forwarded it to me. It was a generic response that thank you for contacting blaa blaa, we understand your concern blaa blaa, do not worry as you application is being worked upon blaa blaa, and they will contact you soon blaa blaa.
Please understand blaa blaa, extra ordinary cases takes time blaa blaa.
It proved they did not read her mail because her file was untouched and she wrote that. even attached her gcms notes which too showed that nothing has started, even eligibility.
How would the case officer even know that her file is extra ordinary???
I too thought of raising a complaint about the agent who told me the officers in Ottawa are enjoying summer..and I thought I would do that via webform.
But after reading the reply from the Ministry, I GAVE UP..!!!!
He just replied same thing, eligibility - recommended pass, criminality - pass, security - not started
You can still complain. There is a feedback section on IRCC