Yes, this is generic. When you call them on 14th ask them specifically whether eligibility, criminality and security have started. Then ask them if they can send a remainder to the case processing officer.Thank You for being a very big help @SithLord
I had raised a web form also and got below reply. Is this a generic one or i should expect something.
"We verified the information you provided and can confirm that the application is still in process.
All the required documents and information have been received by the responsible office for the moment.
While the processing times may vary with each case, we will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry"
They will probably ask you to call back after a month but hopefully by then you will get your PPR