I just got off the phone with a very unfriendly agent, who basically told us nothing good. She claims that the file hasn't been untouched (though we have evidence that it has), she says criminality has been ongoing since December because the third parties they have to contact have not got back to them all this time (which I'm pretty sure it's a lie too) and they could take as long as they want to on that, and the IRCC can do nothing but wait. Also said that security cannot start until criminality is cleared (and I'm pretty sure some of you have criminality and security started that the same time). Moreover, she said that she is not aware of any backlogs (even though the agent we spoke to last time confirmed that they are dealing with somewhat of a backlog, without me even saying it). Oh and according to her, there's no way criminality would have been finished and the officer would not update it, if it hasn't been updated, it has definitely not been finished and we can never know how much longer it will take. Even though we know all these agents tell us different things and often lie, I am so so so upset right now