Call CIC Help Center at +1 (613) 944-4000 ,After pulling in all the details,They will repeat whats in your online profile,Now select appropriate number to talk to the agent.they might drop you automatically,citing all lines are busy,but try it 2-3 times and you will get through to an Agent,They will make you wait for about 45 min,so you can call them in your free time,Try to call them when its midnight in South Asia or after 3 PM in Canada,as the number of callers considerably drop down at that time,so greater the probability of connecting to an agent.
Ask the Agent about the status of your file and Where your file is getting processed,They will let you know.