They dealt with me proper too! Actually, I feel the burden of CIC because they are processing tens and thousands of applications from all over the world. The people working there go through every detail of info in the package we sent. I can't blame them if they fall behind in updating their website's processing time or fail to give acknowledgement letter to each applicant. Your case will depend of the information in the package you sent. As for my experience, I was surprised to hear from CIC in less than the standard processing time they posted on their website. I was given updates every two weeks in my e-cas. And right now, we are patiently waiting for the visa. I am aware how hard it is to wait for some news and without knowing when it will come is even harder but if you know you have a complete package and you have followed every instruction given by CIC on their immigration and sponsorship guides, then all you have to do is wait....and be patient, of course.