I am planning to apply for a PNP(nova scotia, PEI, Saskatchewan or Manitoba) through the express entry program and not clear on the NOC to choose based on my experience, please advice me.
Customer Support Manager (Current):
In-charge of customer support department
Ensure SLAs are met timely
Coordination and scheduling of customer support staff as and when required as the incidents status
Recruitment and training of customer support staff
Monitoring of incidents and follow up using Citrix GotoAssist Incident management tool
Work with other departments to ensure client satisfaction on services provided
Involved with roll out of end user devices in IPTV/IP Phone upgrade project for all locations in Nigeria
Support technical departments in the execution and implementation of ict projects and policies
Support end users on ICT services in office locations and camp locations
Field Support Engineer PABX (FEB 2009 to JAN 2012):
Supervision of installation team & maintenance team.
Technical workshop supervision
Oversee Helpdesk operations
Ensure SLA contracts are maintained
Carryout workshops for resellers and give them technical support on installations
In-charge of Alcatel OmniPCX OXO System
Installed VoIP, Worked on ARS, Integration with external SIP gateways, DECT Installation, Installed Call Centre in NOSDRA(National Oil Spillage, Detection and response agency) Abuja.
Shift Manager (SEPT 2007 to JAN 2009):
In-charge of shift in Recycling Department
Stock check and balancing
Daily report update to HOD
Efficient coordination of available labour
Ensure routine maintenance of equipment with respective maintenance departments
Operations Supervisor(AUG 2005 to AUG 2007):
In charge of showroom sales
Day to day operations in coordination with the branch manager
In-charge of Logistics
Stock balance check
Co-ordination with HO on daily stock and sales reports
Customer Support Manager (Current):
In-charge of customer support department
Ensure SLAs are met timely
Coordination and scheduling of customer support staff as and when required as the incidents status
Recruitment and training of customer support staff
Monitoring of incidents and follow up using Citrix GotoAssist Incident management tool
Work with other departments to ensure client satisfaction on services provided
Involved with roll out of end user devices in IPTV/IP Phone upgrade project for all locations in Nigeria
Support technical departments in the execution and implementation of ict projects and policies
Support end users on ICT services in office locations and camp locations
Field Support Engineer PABX (FEB 2009 to JAN 2012):
Supervision of installation team & maintenance team.
Technical workshop supervision
Oversee Helpdesk operations
Ensure SLA contracts are maintained
Carryout workshops for resellers and give them technical support on installations
In-charge of Alcatel OmniPCX OXO System
Installed VoIP, Worked on ARS, Integration with external SIP gateways, DECT Installation, Installed Call Centre in NOSDRA(National Oil Spillage, Detection and response agency) Abuja.
Shift Manager (SEPT 2007 to JAN 2009):
In-charge of shift in Recycling Department
Stock check and balancing
Daily report update to HOD
Efficient coordination of available labour
Ensure routine maintenance of equipment with respective maintenance departments
Operations Supervisor(AUG 2005 to AUG 2007):
In charge of showroom sales
Day to day operations in coordination with the branch manager
In-charge of Logistics
Stock balance check
Co-ordination with HO on daily stock and sales reports
