Yes! AND I WOULD CONTACT THEM IMMEDIATELY! same thing happened to me when I called them, they told me they requested documents from me almost 20+ days ago which i never received nor my IRCC account was updated. So, I would recommend to contact them per phone asap.haven't received BIL after 20+ days of getting AOR and biometric payment request. Does anyone have any kind of knowledge on to how many days normally it takes after AOR and fee payment to get a BIL. And in between all these days does my application get reviewed further or it just stays still like nothing happens?