Date
RE: Letter of Employment – XXX
To Whom It May Concern:
This is to confirm that Mr. XXX is a regular full-time employee of XXX and has been employed with the company since XXX. XXX joined the company as XXX (NOC 2282) with an annual salary of $X0,000 which is paid bi-weekly.
Below are his job details and conditions:
Current Position: XXX (NOC 2282).
Type of Job: Full Time.
Hours of Work: Minimum of 40 hours a week.
Current Salary: $ X0,000 per annum, paid bi-weekly.
Vacation: 3 weeks per year.
Benefits: Dental, Vision and Health.
Location: XXX
As a XXX his responsibilities include but are not limited to:
• Provide client support and technical issue resolution to end users experiencing hardware, software related issues by means of desktop support, inbound/outbound telephone calls and communicate via e-mails in a timely and professional manner.
• Ensure that all customer interactions are thoroughly documented within the ticketing system for future references.
• Utilize resources such as user guides, technical manuals, Knowledgebase, websites and help desk tools to locate solutions to known and unknown problems.
• Create lab environment using different type of servers to simulate and reproduce technical issues experienced by the customers.
• Troubleshoot and provide root cause analysis to enterprise customers on their hardware, software and network issues.
• Troubleshoot application server, monitor logs and conclude the troubleshooting before escalating to Development team/Defect Review team.
• Work with sustaining team to identify potential defects and bugs in the product, and propose a viable workaround or a permanent solution.
• Educate customers on new releases and/or possible updates on their products.
• Educate partners and customers with software/hardware best practices and documentation on correct procedures
• Help Tier 2 and Tier 3 Technical support team diagnose and resolve technical issues.
• Follow the SLAs (Service Level Agreement) given by the company and the clients.
Since his hiring XXX has proven himself as one of the highly valued employees in the company. Should you require any information/confirmation regarding his employment, please do not hesitate to contact me at XXX or at email: XXX Sincere Regards,
Manager
Vinzy said:
Hi All,
Could anyone please help with what/how should a reference letter look. I have full set of documents for my employment from Offer letter to reveling letter but my job responsibility is not mentioned anywhere. Please advise.
Thanks,
Vinay.