NOC Code - Help

[madeye]

I have been given the following job description by my job and was hoping to get a proper assessment for NOC code to see if this is worth trying to apply for PR as its a technical support job so I feel it matches NOC 2282



This role also serves as the internal primary point of contact between the customer and the company for specific customer related issues. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts. Building strong customer relationships is absolutely key to the success of the role.

Key Areas of Responsibility:
This role is expected to investigate concerns and inquiries. Asking the right questions
of clients and cross functional teams to determine best course of action for resolution
to clients concerns or issues raised. Communicating resolution in a timely manner is
critical to the success of this role. This role is also expected to troubleshoot issues
brought to their attention re: client’s accounts.


2. Managing inbound communications (phone or email) from clients or dealer groups
related to the clients DSS account. Also, managing outbound communication with
clients that may be flagged for DNS (Do Not Sell) or to provide follow up answers to
questions or concerns raised by the clients. Providing a strong level of customer
service and building a level of trust with the client is critical. Understand the value
proposition of TRADER products to be able to support customer decision-making.

3. Coordinate & liaise with cross-functional departments to resolve issues technical in
nature or related to billing or related to order fulfillment (print, priority placement,
creative). This role will be working closely with Sales, Finance, Production and
Dealer Services. Will escalate issues to the Manager of Customer Services or to
cross functional departments as necessary.

4. Prepare and run reports and presentations (ie. Monthly reviews, Sales Proposals,
Performance, Tickets, Status, etc) both internally within the organization and/or for
the clients purposes. Reports can be analyzed and recommendations may be made
to the Sales team regarding customer accounts. May flag issues re: optimization.

5. Take ownership of the accuracy of the clients account information in Trader CRM
system. Including package information, capture information, contacts, rates etc



Any help would be much appreciated

 

[jes_ON]

I have been given the following job description by my job and was hoping to get a proper assessment for NOC code to see if this is worth trying to apply for PR as its a technical support job so I feel it matches NOC 2282

It would help if you identify the industry/sector and/or what product(s)/service(s) your company sells...

 

[madeye]

The job is essentially technical support for car dealerships - the job title is customer support specialist

2282 User support technicians B

I feel I meet this Noc Code in my opinion but how do I know that the government will agree?

 

[jes_ON]

The job is essentially technical support for car dealerships - the job title is customer support specialist

2282 User support technicians B

I feel I meet this Noc Code in my opinion but how do I know that the government will agree?

Well... only after I identified your employer and saw their website, I was able to agree that 2282 was the best NOC. The thing is that there's nothing in your job description that screams computers, software, IT ...

The letter would benefit from a short description of what the company does - the product/service it sells, and who the customers are (for some reason - wholesale is considered more "skilled" than retail... and you sell to other businesses, so that is wholesale).

Context matters. Each NOC has a "lead statement" before the list of duties. For NOC 2282, this the lead statement:

"Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. "

So if your letter of reference could start out with a description of what the company does that aligns with this, it will be a lot easier for the initial reviewer to accept the NOC.

 

[noorulhuda]

Well... only after I identified your employer and saw their website, I was able to agree that 2282 was the best NOC. The thing is that there's nothing in your job description that screams computers, software, IT ...

The letter would benefit from a short description of what the company does - the product/service it sells, and who the customers are (for some reason - wholesale is considered more "technical" than retail... and you sell to other businesses, so that is wholesale).

Context matters. Each NOC has a "lead statement" before the list of duties. For NOC 2282, this the lead statement:

"Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. "

So if your letter of reference could start out with a description of what the company does that aligns with this, it will be a lot easier for the initial reviewer to accept the NOC.

I received LOA yesterday i.e. on 14-Feb-2017. I have two questions as below:

1. The NOC I selected closed to my occupation and experience in my MPNP Application is 2173 (i.e. Software Designer). But, in LOA it is mentioned as 2172 (i.e. Database Analysts and Data Administrators). Despite both these NOC are different, what should I mention as Intended Occupation while filling the Generic Application Form [IMM 0008]?

2. My wife is 2 months pregnant. Where and How should I inform about it?

 

[madeye]

Well... only after I identified your employer and saw their website, I was able to agree that 2282 was the best NOC. The thing is that there's nothing in your job description that screams computers, software, IT ...

The letter would benefit from a short description of what the company does - the product/service it sells, and who the customers are (for some reason - wholesale is considered more "technical" than retail... and you sell to other businesses, so that is wholesale).

Context matters. Each NOC has a "lead statement" before the list of duties. For NOC 2282, this the lead statement:

"Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. "

So if your letter of reference could start out with a description of what the company does that aligns with this, it will be a lot easier for the initial reviewer to accept the NOC.

Hi,

So the company are only giving this as my actual job description, but if for example a manager was to offer a letter of reference that went into more detail about the technical side of the job, would this suffice?

Thanks for your help!!

 

[jes_ON]

So the company are only giving this as my actual job description, but if for example a manager was to offer a letter of reference that went into more detail about the technical side of the job, would this suffice?

Well, I didn't say you had to change the job duties/responsibilities, just try to make sure the letter says something about the company. But you can always supplement that.

A letter from your manager is far superior to an HR person, because they know what you actually do. IRCC would prefer this. But you can provide both and as long as there are no "discrepancies" then it should be OK.

 

[jes_ON]

I received LOA yesterday i.e. on 14-Feb-2017. I have two questions as below:

1. The NOC I selected closed to my occupation and experience in my MPNP Application is 2173 (i.e. Software Designer). But, in LOA it is mentioned as 2172 (i.e. Database Analysts and Data Administrators). Despite both these NOC are different, what should I mention as Intended Occupation while filling the Generic Application Form [IMM 0008]?

Assuming the work experience described for the MPNP and in your LOE (I assume you're referring to the letter of employment, LOE), then the mismatch in NOCs could be a problem for you. You stated that the NOC that best matches your work experience is 2173, so you should try to get the LOE changed - either to 2173, or delete the NOC code altogether (it is not mandatory to mention it in the LOE). Do you know why your employer wrote the "wrong" NOC?

2. My wife is 2 months pregnant. Where and How should I inform about it?

You will need to inform IRCC about the birth of the child after s/he is born (if your application is still in process). Assuming the child is born in Canada, you would only need to indicate that s/he is a Canadian citizen and provide a copy of the birth certificate.

However, if your wife is pregnant and she hasn't done the medical exam yet, you should know that she will need to complete parts of the medical, but the x-ray will have to wait until after the baby is born, meaning, your application cannot be completed until after the baby is born. If that is your situation, you will need to discuss this with the panel physician.

 

[noorulhuda]

Thanks jes_ON

 

[noorulhuda]

I received LOA yesterday i.e. on 14-Feb-2017. I have two questions as below:

1. The NOC I selected closed to my occupation and experience in my MPNP Application is 2173 (i.e. Software Designer). But, in LOA it is mentioned as 2172 (i.e. Database Analysts and Data Administrators). Despite both these NOC are different, what should I mention as Intended Occupation while filling the Generic Application Form [IMM 0008]?

Assuming the work experience described for the MPNP and in your LOE (I assume you're referring to the letter of employment, LOE), then the mismatch in NOCs could be a problem for you. You stated that the NOC that best matches your work experience is 2173, so you should try to get the LOE changed - either to 2173, or delete the NOC code altogether (it is not mandatory to mention it in the LOE). Do you know why your employer wrote the "wrong" NOC?

2. My wife is 2 months pregnant. Where and How should I inform about it?

You will need to inform IRCC about the birth of the child after s/he is born (if your application is still in process). Assuming the child is born in Canada, you would only need to indicate that s/he is a Canadian citizen and provide a copy of the birth certificate.

However, if your wife is pregnant and she hasn't done the medical exam yet, you should know that she will need to complete parts of the medical, but the x-ray will have to wait until after the baby is born, meaning, your application cannot be completed until after the baby is born. If that is your situation, you will need to discuss this with the panel physician.

Dear jes_ON,

At this stage, we are not requested for the medical i.e. MR yet. Is it possible, if received, inform the radiologist and he would then shield the abdomen my wife with a lead shield to take the X-Ray?

 

[jes_ON]

At this stage, we are not requested for the medical i.e. MR yet. Is it possible, if received, inform the radiologist and he would then shield the abdomen my wife with a lead shield to take the X-Ray?

LOL, you won't be seeing a radiologist, at least not in Canada : ) Yes, you can discuss it with the panel physician, it is your wife's decision whether to defer the xray until after delivery, or to proceed. And yes, she should inform the x-ray technician about her pregnancy, but everyone gets the lead shield : )