Here is the job duties:
You’ll work in Fraud Operations with the Credit Card Fraud Contact Centre team. As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with vision of winning customer loyalty through service excellence. You’ll use extensive analytical ability, resolve all complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of the bank or other external sources as well as from our monitoring systems.
You will assist clients with any identified fraudulent activities or scams on their credit card , identify their needs, and proactively suggest solutions and resolve issue.
