NOC B Refrence letter confirmation

[o.f]

Dear experts,

I would like to get some advice if the following reference letter is correct for the NOC CODE 2282.

KEY RESPONSIBILITIES (may perform other duties as requested)
 Problem solve to help customers resolve issues on first call and enters data from customers into various software programs
 Consult user guides, manuals and other documents as guide to help customers resolve problems with their devices.
 Develop detailed problems and solutions report and log of customers cases to enable other technical support agents help same and other customers
 Provide trouble shooting, virtual and remote solutions to customers on devices, operating software systems, network and Internet connections systems on hand held devices in response to identified difficulties with such devices.
 Provide excellent customer service at all times and demonstrates advanced product knowledge and sales skills
 Provide usage advice and guidance to users of hand held devices who call in with technical difficulties.
 Appropriately communicate with upset customers to resolve their inquiries
 Follow up to customer inquiries by taking specific action in a timely manner and demonstrates a positive attitude at all times
 Promote and offer products and services by consulting, gathering information, and evaluating customer needs
 Identify customers who are comparison-shopping and inquiring about contract terms -assisting the customer with the correct price plan
 Performs other related duties and assignments as required and as assigned by supervisor or manager

 

[Ilya127]

Dear experts,

I would like to get some advice if the following reference letter is correct for the NOC CODE 2282.

KEY RESPONSIBILITIES (may perform other duties as requested)
 Problem solve to help customers resolve issues on first call and enters data from customers into various software programs
 Consult user guides, manuals and other documents as guide to help customers resolve problems with their devices.
 Develop detailed problems and solutions report and log of customers cases to enable other technical support agents help same and other customers
 Provide trouble shooting, virtual and remote solutions to customers on devices, operating software systems, network and Internet connections systems on hand held devices in response to identified difficulties with such devices.
 Provide excellent customer service at all times and demonstrates advanced product knowledge and sales skills
 Provide usage advice and guidance to users of hand held devices who call in with technical difficulties.
 Appropriately communicate with upset customers to resolve their inquiries
 Follow up to customer inquiries by taking specific action in a timely manner and demonstrates a positive attitude at all times
 Promote and offer products and services by consulting, gathering information, and evaluating customer needs
 Identify customers who are comparison-shopping and inquiring about contract terms -assisting the customer with the correct price plan
 Performs other related duties and assignments as required and as assigned by supervisor or manager

You have indicated only job duties. They should match the NOC code as described here: https://noc.esdc.gc.ca/
To me these job duties look pretty much suitable. Please do not forget that reference letter from work should contain other info, such as full-time employment, dates, should be on official company blank, etc.

 

[o.f]

XXX was employed by XXXX at our Toronto location as a Full-Time Customer Experience Advisor, with a 40 hours work week earning a wage of
$XX.00. XXX was employed with the company in this capacity from July 16th, 2020 until November 7th, 2020.

KEY RESPONSIBILITIES (may perform other duties as requested)
 Problem solve to help customers resolve issues on first call and enters data from customers into
various software programs
 Consult user guides, manuals and other documents as guide to help customers resolve problems
with their devices.
 Develop detailed problems and solutions report and log of customers cases to enable other
technical support agents help same and other customers
 Provide trouble shooting, virtual and remote solutions to customers on devices, operating software
systems, network and Internet connections systems on hand held devices in response to identified
difficulties with such devices.
 Provide excellent customer service at all times and demonstrates advanced product knowledge and
sales skills
 Provide usage advice and guidance to users of hand held devices who call in with technical
difficulties.
 Appropriately communicate with upset customers to resolve their inquiries
 Follow up to customer inquiries by taking specific action in a timely manner and demonstrates a
positive attitude at all times
 Promote and offer products and services by consulting, gathering information, and evaluating
customer needs
 Identify customers who are comparison-shopping and inquiring about contract terms -assisting the
customer with the correct price plan
 Performs other related duties and assignments as required and as assigned by supervisor or
manager

 

[o.f]

You have indicated only job duties. They should match the NOC code as described here: https://noc.esdc.gc.ca/
To me these job duties look pretty much suitable. Please do not forget that reference letter from work should contain other info, such as full-time employment, dates, should be on official company blank, etc.

Yes, it does match the duties on NOC code 2282 but there are other duties there too that are confusing me. Any advice on that?

 

[Ilya127]

Yes, it does match the duties on NOC code 2282 but there are other duties there too that are confusing me. Any advice on that?

Other duties should not be a problem, as they are not far away. It would be suspicious if all duties just copy-pasted from NOC website. I think you should be fine with these duties.