- Aug 12, 2012
- 23
- Visa Office......
- CPC OTTAWA
- NOC Code......
- 2282
- App. Filed.......
- 22/07/2014
- Doc's Request.
- none
- AOR Received.
- 9/10/2014
- IELTS Request
- sent with application
- File Transfer...
- Yes
- Med's Request
- 29/04/2015
- Med's Done....
- 5/05/2015
- Interview........
- none
- Passport Req..
- 7/07/2015
- VISA ISSUED...
- 23/07/2015
- LANDED..........
- 8/12/2015
I HAVE RECIEVED TWO LETTER OF EMPLOYMENT, I AM WORRIED THAT ONE OF THEM LOOKS TOO SIMILIAR TO THE NOC WEBSITE AND THE OTHER LOOKS OKAY BUT NOT AS DETAILED. I NEED HELP PLEASE!! WHICH LETTER OF EMPLOYMENT SHOULD I SEND OUT!!! PLEASE REVIEW BOTH LETTERS BELOW AND LET ME KNOW WHAT YOU THINK! NOTE!! MY CONCERN IS THE LETTER LOOKING TO SIMILAR TO THE NOC WEBSITE, I FEEL THAT IS A PROBLEM
FOR COMPARISION PURPOSES - I OUTLINED THE DUTIES IN THIS ORDER BELOW -- DUTIES FROM NOC 2282, DUTIES ONE, AND DUTIES TWO
"User support technicians" - NOC-2282 - NOTE - THIS IS FROM THE NOC SITE
"User support technicians perform some or all of the following duties:
•Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•Consult user guides, technical manuals and other documents to research and implement solutions
•Emulate or reproduce technical problems encountered by users
•Provide advice and training to users in response to identified difficulties
•Provide business systems, network and Internet support to users in response to identified difficulties
•Collect, organize and maintain a problems and solutions log for use by other technical support analysts
•Participate in the redesign of applications and other software
•May supervise other technical support workers in this group."
DUTIES ONE
•Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced. This included but was not limited to:
- Answering phones and responding to customer requests
- Consult user guides, technical manuals and other documents to research and implement solutions, as trained
- Provide advice and training to users in response to identified difficulties, including providing product and service information,
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
•Collected, organized and maintained a problems and solutions log for use by other technical support analysts
•Met client contractual goals and metric with regards to providing the customer excellent service
•Other duties as assigned by management
DUTIES TWO
- Answered phone calls and responded to customer requests
- Provided Customers with product and service information
- Identified, researched and resolved technical customer issues as trained,
- Diagnosed and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
- Met contractual goals and metric with regards to providing customer excellent service
- Other duties assigned by management
FOR COMPARISION PURPOSES - I OUTLINED THE DUTIES IN THIS ORDER BELOW -- DUTIES FROM NOC 2282, DUTIES ONE, AND DUTIES TWO
"User support technicians" - NOC-2282 - NOTE - THIS IS FROM THE NOC SITE
"User support technicians perform some or all of the following duties:
•Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•Consult user guides, technical manuals and other documents to research and implement solutions
•Emulate or reproduce technical problems encountered by users
•Provide advice and training to users in response to identified difficulties
•Provide business systems, network and Internet support to users in response to identified difficulties
•Collect, organize and maintain a problems and solutions log for use by other technical support analysts
•Participate in the redesign of applications and other software
•May supervise other technical support workers in this group."
DUTIES ONE
•Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced. This included but was not limited to:
- Answering phones and responding to customer requests
- Consult user guides, technical manuals and other documents to research and implement solutions, as trained
- Provide advice and training to users in response to identified difficulties, including providing product and service information,
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
•Collected, organized and maintained a problems and solutions log for use by other technical support analysts
•Met client contractual goals and metric with regards to providing the customer excellent service
•Other duties as assigned by management
DUTIES TWO
- Answered phone calls and responded to customer requests
- Provided Customers with product and service information
- Identified, researched and resolved technical customer issues as trained,
- Diagnosed and resolve basic to advanced technical concerns
- Document customer notes, reports and logs
- Met contractual goals and metric with regards to providing customer excellent service
- Other duties assigned by management