NOC 2282 Job Letter description

[ahossain3]

Hi ,

Can anyone please advise if this is ok for the job letter under Main responsibilities and duties for NOC 2282?


Main responsibilities and duties include:

• Provide first-level contact and problem resolution to end users experiencing hardware, software related issues by means of desktop support, responding to telephone calls, communicate via e-mails and in person in a timely and professional manner.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases in daily basis.
• Utilizing resources such as Knowledge bases, websites and help desk tools to locate solutions to known problems.
• Proactively seeking solutions to minimize common problems.
• Document help desk tickets/resolutions and escalate problems as appropriate following Help Desk procedures.
• Follow up on all tickets in a timely manner and pursues issues through to resolution.
• Monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information.
• Monitoring and overseeing the daily performance of computer systems in MS Windows, the Dialer server and as400 system.
• Entering commands on the AS400 and observing system function to verify correct operations and detect errors.
• Setting up computer hardware equipment for employees use, performing and ensuring proper installation of cables, windows operating system and appropriate software.
• Assemble/repair and ghost company PCs when required for various departments within the company.
• Preparing daily Helpdesk activity reports.
• Ensuring all new hires have the required access to the network and also removing them off the network once users left the company.

 

[InfoSeeker12]

Hi Hossain.

I personally think that your JD is almost identical to the JD of 2282 at HRSDC website. Let me put the similar JD points from 2282 (in red font below) to your JD. And its purely my understanding, which can be wrong, since im not an IT expert. So all of you IT experts pls do chime in.

Hi ,

Can anyone please advise if this is ok for the job letter under Main responsibilities and duties for NOC 2282?


Main responsibilities and duties include:

• Provide first-level contact and problem resolution to end users experiencing hardware, software related issues by means of desktop support, responding to telephone calls, communicate via e-mails and in person in a timely and professional manner.
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Provide advice and training to users in response to identified difficulties

• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases in daily basis.
Provide business systems, network and Internet support to users in response to identified difficulties

• Utilizing resources such as Knowledge bases, websites and help desk tools to locate solutions to known problems.
Consult user guides, technical manuals and other documents to research and implement solutions

• Proactively seeking solutions to minimize common problems.
Emulate or reproduce technical problems encountered by users

• Document help desk tickets/resolutions and escalate problems as appropriate following Help Desk procedures.
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

• Follow up on all tickets in a timely manner and pursues issues through to resolution.


• Monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information.
• Monitoring and overseeing the daily performance of computer systems in MS Windows, the Dialer server and as400 system.

• Entering commands on the AS400 and observing system function to verify correct operations and detect errors.


• Setting up computer hardware equipment for employees use, performing and ensuring proper installation of cables, windows operating system and appropriate software.
• Assemble/repair and ghost company PCs when required for various departments within the company.
• Preparing daily Helpdesk activity reports.
• Ensuring all new hires have the required access to the network and also removing them off the network once users left the company.
May supervise other technical support workers in this group.

 

[ahossain3]

Thank you for your reply. It's not exactly copy/paste, only meaning is the same.

I have applied cec earlier and got refused due to my job letter as see below:

July 31, 2012
Attention: Citizenship and immigration Canada

RE: Letter of Employment – XXXXXX
This will confirm that Mr XXXXX has been employed with XXXXX since July 11, 2011. Mr XXXX is employed full-time as a Helpdesk Technician with an annual salary of $ xxxxxxx.
His job duties include but are not limited to the following:
• Answering, prioritizing, and responding to incoming telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well as all telecommunications issues.
• Operating and maintaining telephone switches.
• Operating and maintaining voice mail system.
• Installing and providing support for PCs, printers and terminals.

Should you require additional confirmation, please feel free to contact me at your convenience.
Regards
XXXXX
Human resource administrator
Tel:

Cc employee file


Here is the new job letter i'm providing when re-applying:

June 20, 2013
Attention: Citizenship and immigration Canada
RE: Letter of Employment – XXXXXX
This will confirm that Mr XXXXX has been employed with XXXXX since July 11, 2011. Mr XXXX is employed full-time, working 40 hours per week with one on call weekend per month, as a Helpdesk Technician with an annual salary of $ xxxxxxx.
His job duties include but are not limited to the following:
• Provide first-level contact and problem resolution to end users experiencing hardware, software related issues by means of desktop support, responding to telephone calls, communicate via e-mails and in person in a timely and professional manner.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases in daily basis.
• Utilizing resources such as Knowledge bases, websites and help desk tools to locate solutions to known problems.
• Proactively seeking solutions to minimize common problems.
• Document help desk tickets/resolutions and escalate problems as appropriate following Help Desk procedures.
• Follow up on all tickets in a timely manner and pursues issues through to resolution.
• Monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information.
• Monitoring and overseeing the daily performance of computer systems in MS Windows, the Dialer server and as400 system.
• Entering commands on the AS400 and observing system function to verify correct operations and detect errors.
• Setting up computer hardware equipment for employees use, performing and ensuring proper installation of cables, windows operating system and appropriate software.
• Assemble/repair and ghost company PCs when required for various departments within the company.
• Preparing daily Helpdesk activity reports.
• Ensuring all new hires have the required access to the network and also removing them off the network once users left the company.
•
Should you require additional confirmation, please feel free to contact me at your convenience.
Regards
XXXXX
Human resource administrator
Tel:

Cc employee file


Below is the refusal letter:



Date: May 30, 2013



Dear XXXXXX

I have now completed the assessment of your application for a permanent resident visa as a member of the Canadian Experience Class and have determined that you do not meet the requirements for immigration to Canada.
According to the Immigration and Refugee Protection Regulations, applicants in the Canadian Experience Class are assessed on the basis of the pass/fail requirements set out in subsection R87.1(2). The assessment of these criteria determines whether a worker with Canadian experience will be able to become economically established in Canada. The criteria are:
• knowledge of English or French,
• Canadian skilled work experience,
• Canadian educational credentials (for the Post-Graduation Stream only).
Your application was assessed based on the occupation(s) which you identified as part of your skilled work experience in Canada: NOC 2282 helpdesk technician
I am not satisfied that you meet the skilled work experience requirement according to the information provided. You requested assessment under NOC 2282 for employment experience with Gatestone & Co. Inc. from 11/7/11. In support of this work experience you provided an employment offer letter dated 08/07/11 which offered you a position as a help desk operator. You also provided a letter dated 31/07/12 confirming your employment with the company since 11/07/11 and listing your job duties. The job duties listed did not satisfy that you have performed the functions of the lead statement and a majority of the main duties under NOC 2282. Consequently you have not satisfied me that you have acquired twelve months of full-time skilled work experience in Canada at a National Occupational Classification skill of type O or level A or B in the last twenty-four months prior to the submission of your application and after having obtained your Canadian educational credential.
Subsection 11(1) of the Act states that a foreign national must, before entering Canada, apply to an officer for a visa or for any other document required by the Regulations. The visa or document shall be issued if, following an examination, the officer is satisfied that the foreign national is not inadmissible and meets the requirements of this Act. Subsection 2(1) specifies that unless otherwise indicated, references in the Act to “this Act” include regulations made under it.
Following an examination of your application, I am not satisfied that you meet the requirements of the Act and Regulations for the reasons explained above. I am therefore refusing your application.

Thank you for the interest you have shown in Canada.

Yours sincerely,


Case Officer
Citizenship and Immigration Canada




Please advise regarding this. Any help would be greatly appreciated and thanks for your time.

 

[ahossain3]

Can anyone help me with this please? Anything would be greatly appreciated . Thanks.

 

[bickyii]

Hi, I didn't read the whole stuff though, because I don't know much about your NOC...
My suggestions:
You don't need to write whole bunch of Job Duties,, Just write 5-7 main ones..
It doesn't matter if your Duties are similar to HRSDC website, mine where exactly Copy/Paste from website,,, n surprising thing is that many people in my company who applied under CEC think that your Job Duties should be same as HRSDC website because it will be easy for VO to match your Duties with correct NOC..
I would suggest you that you can have at least 2 Duties same as website..

 

[bickyii]

ok, now I read whole situation.. Keep in mind that Visa Officers are not geniuses or IT guys,, As far as I think at some places they still use keyword matching to relate responsibilities with NOC. According to your first refused letter, No one can relate those duties with NOC 2282, those were totally out of track.
At least add these duties as is in your letter,

* To collect, organize and maintain a problems and solutions log for use by other technical support specialists
* To Contribute in the process of Redesigning, Refactoring & Enhancements of applications and other softwares
* To provide advice and training to users in response to identified difficulties.

 

[arnaud]

Hi Hossain,

I am applying with the same NOC as yours, and looking at your new letter it seems that it fits this NOC pretty well. In my humble opinion, you are good to go But a non-IT person opinion would be good to have because Visa Officers are not necessarily IT experts.

 

[bickyii]

Hi Hossain,

I am applying with the same NOC as yours, and looking at your new letter it seems that it fits this NOC pretty well. In my humble opinion, you are good to go But a non-IT person opinion would be good to have because Visa Officers are not necessarily IT experts.

I am in IT as Software Developer though.. 8)

 

[jboss16]

hey guys,

Do you guys know if tech support for an alarm company or a smart-thermostat company would qualify for noc2282? Or does it have to be exclusively computer hardware/software support?
eg. ecobee's customer support representative (sorry I can't post the link)

 

[lepiment]

Hi Hossain,

I am applying with the same NOC as yours, and looking at your new letter it seems that it fits this NOC pretty well. In my humble opinion, you are good to go But a non-IT person opinion would be good to have because Visa Officers are not necessarily IT experts.

Hi guys,

I am in the same situation that you all were a few years ago. Question: Didi you guys got the PR through NOC 2282 using CEC?

 

[yash7778]

Any luck guys?
I also am planning to apply for 2282
Please share your roles and responsibilities if they worked for you, if possible!!
Thanks!

 

[Tejinder13]

My company provided me job letter with following job duties. I am bit concerned because some duties are not matching with NOC 2282. Do someone can please help in this?

Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
Serve as a resource to other support personnel
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding

Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Log all incoming calls and accurately complete case notes in the call tracking database

 

[Singhsandhusaabmalwai]

hi all,

Please assist to verify the below roles and responsibility letter for NOC 2282 for its acceptance in emabasy


---------------------

​

TO WHOM IT MAY CONCERN​

This is to certify that Mr. XYZ was working as a full-time permanent employee with XYZ Pvt. Ltd. from Nov 1, 2014 to January 13, 2020.

He has worked in rotational shifts from 6:30 a.m. to 3:30 p.m., 2:30 p.m. to 11:30 p.m. and 10:30 p.m. to 7:30 a.m. (5 days a week) depending upon the company’s requirements.

His last drawn total annual compensation was INR 6,50,000- per annum.

Mr. XYZ was employed on a full-time basis as an Engineer in one of our departments at the following location(s):

Job Title	Duration	Location
Engineer	1 November 2014 – 13 January 2020	Banglore, India

He performed the following duties –

• Worked dedicatedly for all client issues via emails and monitoring alerts and provided timely resolution by engaging support teams such as Unix, Windows and Networks on Skype.
• Worked on various tools such as ITSM, Service now and Solar winds for the clients’ Datacenters monitoring.
• Communicated electronically and in person with clients (computer users) experiencing difficulties to determine and document problems experienced on calls and emails.
• Consulted user guides, technical manuals and other documents to research and implement solutions, this includes a Runbook specifically created to understand the client’s project and its requirements
• Emulated and escalated technical issues related to various devices via monitoring encountered by users to different support teams by opening tickets in ticketing tool.
• Provided advice and training to users in response to identified difficulties such as opening a ticket for issues on their client support portals (www.media.com) over phone.
• Provided business systes, network support to users in response to identified difficulties by reaching out to various support teams such as Networks, Windows, Unix etc.
• Collected, organize and maintain a problems and solutions log or records for use by other technical support analysts such as documents for basic health checks of servers.
• Participate in the redesign of applications and other software such as giving advice on how to proactively involve in alarm monitoring alert reduction and reduce email traffic flow to increase the First call resolution.

May supervise other technical support workers in this group



He was conscientious and committed to his work during his tenure with us. We wish him the very best in all his future endeavors.



This letter is being issued to the employee solely for the purpose of immigration and will not be valid for any other purpose.

Yours truly,

Authorized Signatory





COMPANY STAMP

SIGNATURE OF AUTHORIZED SIGNATORY

JOB TITLE

 

[sharjeel0312]

Hi everyone, are these job duties matching the job duties of noc 2282?

Team training and supervision
Managing routine support SLA
Guide and assist individual team members in routine Support processes, calls and requests for information
Ensuring team throughput and productivity.
Maintaining discipline and decorum
Conduct 1v1 with reps and hold team pod meetings
Coaching and training Individual reps
Assessing the team
needs and escalating team requirements
Collect and document feedback

@InfoSeeker12

 

[Farah611818]

Please someone help if this qualifies for 2282 NOC B:

To Whom It May Concern:
Please be advised that ......... is a full-time permanent employee with ..........
Faranaz has been employed with our organization since May 3, 2021 and is still currently
employed with us.
Faranaz holds the position of an Advisor I, Customer Service and earns $16.00 (CAD) hourly.
Her job duties and responsibilities are as described below, but not limited to:
• Contact various internal departments on a daily basis to clarify information, seek guidance
and gather information to respond to customer inquiries
• Contact external parties to assist in providing information, gain clarification and gather
information.
• Answer all incoming customer phone calls within quality standards
• Gather and input customer demographics and inquiries in a PC environment
• Follow critical elements of the Concentrix Call and File handling process
• Determine customer needs through effective questioning and evaluate need for call
escalation
• Review individual customer cases providing mediation on behalf of client for consideration
outside policies and procedures
• Reviews escalated calls with Team Leader for resolution / assistance
• Execute customer fulfillment requests through contact with appropriate departments
• Place outbound follow up calls from customer interaction as required
• Place outbound calls as required to meet marketing program initiatives
• Answer dealer questions about incentives, Home Office Letters, and vehicle billing,
• Analyzes rejected incentive applications through Home Office Letter on Global Connect to
ensure dealers qualify; then advise dealer of the proper procedure to resolve the
application issues,
• Answer all shipping related inquires, escalates problems to appropriate second level
contacts and logistic departments if unable to resolve
• Provide first-level support for DSS applications and system infrastructure, including Global
Connect, including remote IT Technical assistance and troubleshooting steps necessary to
resolve inquiries/issues
• Password resets for Dealers, Corp Users, internal users, training centres,
• Escalate any database or application issues to appropriate parties if unable to resolve
through technical troubleshooting steps,