Hello! I would like to ask if the job responsibilities section is good enough for NOC 2171. I've tried matching it with the description in the CIC website but I would appreciate second opinions.
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May 3, 2018
Immigration, Refugees, and Citizenship Canada (IRCC)
Case Processing Centre – Ottawa
365 Laurier Avenue West
Ottawa, Ontario
Canada K1A 1L1
Re: Employer Reference Letter of <NAME>
This is to certify that Ms. <NAME> was a permanent, full-time employee of <COMPANY> from <DATE> to <DATE> as a Technology Consultant I. The employee was working 40 hours per week. The employee had an annual salary of <SALARY> including benefits.
Company Profile
Name:
Address:
Telephone Number:
Email Address:
Website:
Positions Held and Key Responsibilities
1. SAP Security Project Manager (May 2015 – December 2016)
· Conducted meetings with clients to identify and gather Business Requirements
· Advised clients on SAP security strategies, processes, and policies
· Created project delivery timeline and monitored timeliness for each task
· Prepared design documents for user and role creation in SAP system
· Performed system integration and user acceptance testing with clients in testing systems
· Analyzed root cause of incidents that occurred in production systems
2. Duty Manager (August 2015 – February 2016)
· Served as the first point of contact for critical SAP security issues in the production system
· Resolved high impacting incidents within the agreed Service Level Agreement (SLA) period
· Coordinated with system users, approvers, leads, and other stakeholders to provide immediate resolution on system issues
· Assessed technical security risks of implemented solutions to prevent security breaches in the SAP system
· Analyzed root cause of incidents that occurred in production systems
3. SAP Security Projects Lead (September 2016 – December 2016)
· Supervised the Project Management team to achieve project expectations and ensure that client expectations are met
· Conducted one-on-one sessions with Project Managers to identify goals, key improvement areas, and concerns
· Assigned SAP projects to Project Managers based on their goals, capability, and capacity
· Spearheaded initiative to improve Project Management training materials
· Administered SAP security training sessions for new employees
4. Duty Management Owner (January 2017 – March 2017)
· Served as the escalation point of critical SAP issues that are not resolved by Duty Managers by conducting thorough investigation and managing client expectations
· Analyzed root cause of incidents that occurred in production systems
· Proposed improvement areas on the Duty Management process by consulting with Duty Managers to identify issues that affect efficiency in current process
· Collaborated with Incident Management process owner to define and design Process Requirements
· Planned and executed initiative to consolidate, update, and document Duty Management training materials
5. SAP Regional Incident Manager and Service Owner (January 2017 – March 2017)
· Reviewed key metrics and implemented improvement plans as needed to drive efficiency and effectiveness of SAP security issue processing
· Oversaw major, high-visibility SAP security incidents by following up with the resolution team and assessing their capacity to ensure timely resolution
· Communicated regular updates to clients through calls and emails
· Analyzed root cause of incidents that occurred in production systems
· Assessed technical security risks of implemented solutions to prevent security breaches in the SAP system
· Delivered technical trainings and deployments to train resolution team with up-to-date security policies and processes
Please feel free to contact the employee’s immediate supervisor for any further information:
Name:
Designation:
Email Address:
Contact Number:
Signature:
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May 3, 2018
Immigration, Refugees, and Citizenship Canada (IRCC)
Case Processing Centre – Ottawa
365 Laurier Avenue West
Ottawa, Ontario
Canada K1A 1L1
Re: Employer Reference Letter of <NAME>
This is to certify that Ms. <NAME> was a permanent, full-time employee of <COMPANY> from <DATE> to <DATE> as a Technology Consultant I. The employee was working 40 hours per week. The employee had an annual salary of <SALARY> including benefits.
Company Profile
Name:
Address:
Telephone Number:
Email Address:
Website:
Positions Held and Key Responsibilities
1. SAP Security Project Manager (May 2015 – December 2016)
· Conducted meetings with clients to identify and gather Business Requirements
· Advised clients on SAP security strategies, processes, and policies
· Created project delivery timeline and monitored timeliness for each task
· Prepared design documents for user and role creation in SAP system
· Performed system integration and user acceptance testing with clients in testing systems
· Analyzed root cause of incidents that occurred in production systems
2. Duty Manager (August 2015 – February 2016)
· Served as the first point of contact for critical SAP security issues in the production system
· Resolved high impacting incidents within the agreed Service Level Agreement (SLA) period
· Coordinated with system users, approvers, leads, and other stakeholders to provide immediate resolution on system issues
· Assessed technical security risks of implemented solutions to prevent security breaches in the SAP system
· Analyzed root cause of incidents that occurred in production systems
3. SAP Security Projects Lead (September 2016 – December 2016)
· Supervised the Project Management team to achieve project expectations and ensure that client expectations are met
· Conducted one-on-one sessions with Project Managers to identify goals, key improvement areas, and concerns
· Assigned SAP projects to Project Managers based on their goals, capability, and capacity
· Spearheaded initiative to improve Project Management training materials
· Administered SAP security training sessions for new employees
4. Duty Management Owner (January 2017 – March 2017)
· Served as the escalation point of critical SAP issues that are not resolved by Duty Managers by conducting thorough investigation and managing client expectations
· Analyzed root cause of incidents that occurred in production systems
· Proposed improvement areas on the Duty Management process by consulting with Duty Managers to identify issues that affect efficiency in current process
· Collaborated with Incident Management process owner to define and design Process Requirements
· Planned and executed initiative to consolidate, update, and document Duty Management training materials
5. SAP Regional Incident Manager and Service Owner (January 2017 – March 2017)
· Reviewed key metrics and implemented improvement plans as needed to drive efficiency and effectiveness of SAP security issue processing
· Oversaw major, high-visibility SAP security incidents by following up with the resolution team and assessing their capacity to ensure timely resolution
· Communicated regular updates to clients through calls and emails
· Analyzed root cause of incidents that occurred in production systems
· Assessed technical security risks of implemented solutions to prevent security breaches in the SAP system
· Delivered technical trainings and deployments to train resolution team with up-to-date security policies and processes
Please feel free to contact the employee’s immediate supervisor for any further information:
Name:
Designation:
Email Address:
Contact Number:
Signature: