Dear fellows,
Just a quick question. I did landing (by land/Carways) 2 weeks ago since then I tried to logon eCas using my client's id also my wife as a sponsor, even using PR confirmation number and Record of Landing. Unfortunately, I wasn't allowed to logon. Once logged on, there was no error appeared neither any incorrect entries but it shows as followings. You guys have any suggests or from based on your experience and knowledge.
Thank you in advance for sharing!!
"We were not able to identify you using the information you provided. There could be three possible reasons:
Please be sure the information you entered is correct and then try again.
This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed"
Just a quick question. I did landing (by land/Carways) 2 weeks ago since then I tried to logon eCas using my client's id also my wife as a sponsor, even using PR confirmation number and Record of Landing. Unfortunately, I wasn't allowed to logon. Once logged on, there was no error appeared neither any incorrect entries but it shows as followings. You guys have any suggests or from based on your experience and knowledge.
Thank you in advance for sharing!!
"We were not able to identify you using the information you provided. There could be three possible reasons:
Please be sure the information you entered is correct and then try again.
This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed"