Don't email, just call. they usually never reply to the email but calling always work.I already emailed the person who was mentioned for any further information with the record. I think I will receive a reply soon. It is good that you shared your thoughts. I suspected that why they missed my last trip was of the use of PR card and not the passport. There was no place to put PR card number in the online request except the UCI number. Anyways, here we go.