MAKY said:To God be the glory we landed on the 11-11-2012, we made inquiry through Accra office through mail and we got a ticket of 495,000 for a family of 4(two infants and two adult) but due to the fact that we did not pay immediately because we have not collected our visa yet by the time we booked like a week after we finally paid 515.989k.
We were talking to accra via mail but when it got to payment, the referred us to Nigeria office...We went to nigeria office and was given an account number and we paid.We paid on the 5th of nov as we wanted to travel on the 9th of nov but did not get out ticket till on the 9th of nov at 12noon. prior to getting our ticket we called IOM Nigeria but the kept banging the phone on us and been very rude until we decided to speak to accra office and politely explained they had difficulty booking tickets through Lufthansa but that we will get out tickets by noon and will fly on the 9th of nov
LESSON 1 please if we have decided to buy tickets through IOM try and sort it out in Accra when you go to get ur Visa. I cant explain the level of rudeness in IOM Nigeria office.
We got to the airport by 8.10pm and our luggage checked and our passports taken to confirm our tickets so they luftanssa guy came back with a mean face saying you guys are not flying today...why we asked he said our tickets were fraudulent and if we claimed that IOM booked our tickets for us their staff should have been at the airport with us..whaaaaaaaaaaaaat i screamed he said our tickets were booked in Switzerland and the payment was to be in swissfranc but it was made in US Dollars .we argued and argued but my hubby decided we pay for another ticket and asking them for the price the said 5000dollars.so they tried to book but due to the fact that our names were on the manifest they could not book us in again so we could not fly on the 9th again..we moved our stuff back home and early in the morning on the 10th of Nov been on sat i headed to the IOM office Lagos and with the help of the security guys we got in touch to one of their staff who contacted their Accra office and they sent one of their staff tomeet us at the airport by 3pm.
so by 1pm we headed to the airport and waited till 3pm...the IOM Guy came and sorted the ticket issue out and we were checked in glory be to God.
LESSON 2-Please on the day of your travel go to the airport on time (when I say on time I you should be at the airport during working hours so that if there are issues it could be sorted out before your departure time.assuming we went to the airport by 1 pm on the 9th we could have been able to sort out issues at the Lufthansa head office in v/i Lagos or even gotten back to IOM office in lagos).
Asking the IOM guy why they did not accompany us on the 9th, he said they accompany their customers from Mon-Thurs only.
So we boarded by 11pm on the 10th of Nov and got to francfurt early hours of 11th of nov and boarded Air canada by 9.30 am. 8hrs later we got to Toronto and went through immigration signed our documents and was directed to were a lady gave us a bag and said welcome to Canada.from Toronto we boarded another flight to Winnipeg which is our destination.I have meet with Ind-dan
TO GOD BE THE GLORY WE LANDED ON THE 11TH OF NOV WHICH WAS THE DAY OUR VISA WAS TO EXPIREEEEEEEEEEE ..TO GOD BE THE GLORY WE MADE IT AT LAST.
To those who has gotten one update or the other congratulations to thoes expecting one update or the other God will hear your cry soon.byee