For the people that have not received the email with credentials - I received the first email on June 21st and replied immediately. I've seen people getting the response within 1-5 business days. I sent numerous follow-up emails. On July 13th, I have submitted the web form. Yesterday at 5PM, I received a call from a nice lady in Ottawa even though my office is Etobicoke. She asked me why I haven't responded to the email - I told her that I responded 7 times. She asked me the questions indicated in the email and sent me the credentials. The whole process took her 2 minutes. She also told me that I am the first one who did not think she is a scam lol. So, wait for the call everyone who did not receive the credentials email.