Hi everyone,
I really need some help with the confirmation portal email. I received the portal email May 26 (I know, it's a long time ago), and I sent the personal information required the very same day. After that, I did not receive any form of response for two weeks. Then I replied with another email on June 10 where I also attached a mail track, and until today I haven't received anything. No new account credential, no asking for more info, nothing. The mail tracking said my response email hasn't even been opened.
I have contacted IRCC by sending an inquiry form about my situation, but just received a email today with some non-answer containing generic information of the portal that I already knew, the agent didn't check my case at all....
I read some of the other posts here and verified my subject line of my emails, and it is "Re: IRCC Permanent Residence Confirmation Portal – my application #" and of course I substituted the "my application #" part. From most of the posts here people receive the confirmation portal credentials within two weeks, but it's been over two months... I don't know what I'm doing wrong here. Please any kind of help is appreciated here! Thank you so much!