Hi everyone!
Any idea why the sending of the first portal email can be delayed?
Last Wednesday I had two GUs, and like for many other from my AOR group and the same VO, the agent over the phone confirmed to me that everything was completed. The others received the first portal email on the same day, but until now I haven't received mine yet (whitelisted the domain in gmail, so it doesn't go to spam).
Is there something I can do? I've raised a webform today, but don't expect an answer until next week. I've also ordered GCMS notes on May 28th, still nothing, despite 3 follow-up emails from me since the 30 days response timeframe expired. I feel stuck, and have no way to check what's going on