I would suggest to go with portal, as that’s the response I got for a web form. 1st web form Sep 30 req status and priority process- standard ack response saying only crisis situations are being processed.
I submitted a crisis form requesting travel exemption on Oct 11 suggested by someone in this forum, I got a response on Oct 18 saying that the visa is still under process and they can’t issue a travel exemption and suggested to use IRCC portal to re-apply if planning to travel now,‘else wait on the old app.
I re-applied on Oct 21st.
Thank you! I think it's best to reapply via the new portal. many folks are waiting since June/July after biometric with no update. Do we upload all documents in the "Additional documents" section?