I sent my baby's birth certificate, hospital IDs and IMM 0008 form (additional family information) for my wife via case specific enquiry to CIC (here in Canada) 10 days back and today got a strange reply from CIC "
Dear XXXXXXX,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the file of <My Wife> and there is no information stating that you are their representative.
Due to the Privacy Act, we cannot take action on your request since this file contains personal information about another person. The Privacy Act makes sure that a person’s identity and personal information are protected.
In order to respond to your inquiry, <My Wife> must either write to us directly or provide written consent to IRCC by completing the Use of a Representative form and submitting it via the IRCC Web form available on our website. You may also contact the appropriate governing body to verify that you are a member in good standing.
If you already provided a Use of a Representative form, please resend the form and make sure to fill out all sections of the form correctly.
For more information on using a lawyer or other representative, or on how to become a representative, please visit our website.
Sincerely,
Any suggestion?