CIC is in total disarray. There is total lack of communication between different offices. Though they have Global Case Management System but it is clear that immigration officers do not pay attention to the notations made by other offices. All communications by applicants are required to be kept in their files but it seems that either that is not happening or IO's do not bother to read through that. Email enquiries with specific and urgent questions get generic replies after several months (if you are lucky).
In most cases officers do not even update the address changes reported by applicants. In addition, some IO's revert back to older addresses of applicants from where applicants have moved years ago and this happens after another immigration officer has enter the new address. Policy of 'No acknowledgement to be provided' makes it all worse. It is time that CIC gets rid of this policy.
Applicants whose files were transferred from CPP-O to LVO's are suffering most as they are asked to redo the medicals, submit new Police Clearance Certificates , and cannot get any updates on the progress of their applications. It takes a lot of time to get certain documents. Applicants are required to provide documents within 30-45 days from the date marked on letters mailed by LVO's. These letters are often received after 15 days have already passed and if the letter goes to your old address from where you moved years ago, you won't even know if you are required to submit the documents. Applicants have to spend several hundred dollars or thousands in local currencies to redo medicals, get new police certificates, and procure other documents. This is an unnecessary financial burden and emotional stress due to mismanagement by CIC.
CIC/IO's seem to be immune to dilemma of sponsors and applicants. CIC needs a total transformation and IO's need to be accountable. I used to believe that CIC has a transparent system but not anymore.
