Need Help!!!!NOC for Quality Control Analyst and Operations Support

[tabsie]

Hi,

As the title says, I need help finding the right NOC for the following job description:

- Assist in the administration of the department
- Field incoming help requests via CRM, email and telephone to ensure courteous, timely, and effective resolution of end user issues
- Prioritize and schedule issues
- Identify and learn appropriate hardware and software
- Reinforce SLAs to manage end user expectations
- Assist is in developing help sheets and FAQ lists for end users
- Record, track and document the service desk request problem solving process
- Access knowledge base and FAQ resources on the internet/intranet to aid in problem resolution

Would this fall under Quality Assurance or User Support technician? What would be the right NOC for this job?

Any help from the experts would be greatly appreciated.

 

[Kent12345]

Hey.. i'm in a similar situation.. which NOC did you end up using?
Appreciate your help!

 

[tabsie]

Hey.. i'm in a similar situation.. which NOC did you end up using?
Appreciate your help!

 

[tabsie]

I showed my previous experience and my current experience as Technical Support and applied under 2282. I had to skip this experience.

 

[Kent12345]

oh, okay. thanks.
Would you happen to know any NOC that fits my JD? Thanks in advance.
Detailed JD:

• Educating clients in regards to corporate card procedures and procedures
• Work effectively in a fast paced team environment to ensure service levels are met in a timely manner
• Partner with Sales managers , Account development and TRS business unit to ensure established compliance measures
• Interact with multiple clients internal and external
• Responsible for educating clients and sales manager for corporate card programs
• Review the necessary documents and establish and create the necessary corporate hierarchy
• Responsible for client level approval , counter offer or decline of applicant based on established criteria
• Review set up sheets and establish corporate hierarchy
• Handle inbound calls from declined Corporate Card applicants with unresolved balances
• Resulting in recovery and reconciliation of overdue clients' accounts.
• Facilitate outbound and inbound credit relationship calls to clients.
• Decrease risk to the organization by analyzing potential customer’s credit bureaus to Evaluate credit worthiness.