@Nwamaka Thank you very much
. IRCC agents can only tell you about files that are being processed inside Canada. From what I've seen so far, only SDS files are processed inside Canada. Therefore, for all non-SDS files, you will have to contact the visa office where your application is being processed, as IRCC agents in Canada have no access to your file. As for SDS files, you can call on this number - 1-888-242-2100, from Monday to Friday (8AM-4PM Eastern time). Just follow the instructions given, and you should reach an option to speak to an agent after about 7 minutes. The wait time is usually 45 minutes. Technically, IRCC agents aren't allowed to tell you the final status of your application, i.e., whether it has been approved or rejected. However, they usually do tell you about your eligibility, medicals, criminality etc. being passed or failed. Once you know that everything is passed, that usually implies that your application is approved (if you have received your BVL). That being said, it really depends on luck. Some agents (a small minority) refuse to give you any updates other than what is already available on your GC Key. Most agents however, give you updated information on your eligibility, etc. being passed or failed. Some agents go one step ahead and tell you that a final decision has been made (without telling you what it is), or even indirectly tell you that your application has been approved (but not directly). For instance, one really helpful agent told me that I just need to wait for the next step on submitting my passport for stamping to the New Delhi visa office, as every other step is over. This implied that my visa was approved, without her directly telling me that my visa was approved.Hope this helps.