I also suffered the same fate, it was annoying, I kept send mails and getting lies as repliesoon, in my own case the nursing school misspelt my name in one of the documents and I was told I can resolve the issue in one of 2 ways, which I did in due time before expiration, then 2 weeks to expiration date I was informed that I must send in the other document, I asked for an extension of time they gave me one month, the document was sent in and updated more than 3 weeks before expiration, they just waited for it to expire and asked for reactivation fee, I was cross and I started to doubt the authenticity of the processY
What did the manager say when you spoke to them? NNAS states that accounts only close after one year if the applicant has made no move on the account. Meaning they have not interacted with NNAS or sent in any documents. But if you submitted documents in June 2017, that would be the last official activity on your account and that is less than one year. They should have also been documenting your call in August. I'd call and talk to a manager again and ask if that call in August was documented and if the forms submitted in June were documented as having been received in June. This is completely insane and if this is their tactic, they are probably doing this to many people in order to get more money. I would also write to James Mandel at the Office of the Fairness Commissioner (if you are applying to nurse in Ontario) just to let him know that the process is unfair and why. He cannot intervene on your behalf but the more complains he receives, the more he is obligated to look into this whole ridiculous system.
I'm sorry this has happened to you. It's so unethical.