Hi Salsher,
I sent my passeport on OCtober 8th 2012 and I was hoping to have my passeport back before Xmas
. I provided all the return labels electrronically.
It is unfortunate if they have to keep my passeport for more than 3 months with them just because the quota is full, I thouht when the passeport was requested, the visa is already accounted for?
One more question, when you send and e-mail to a specific case, is the e-mail forwarded to the agent that work on your file, or the inquiry is directed to any agent just like call centers?