My IT resume

[jons_wifey]

NAME

▪ Address
▪ Contact number ▪ contact email address


Desktop Support Technician with over 6 years successful experience in application support, hardware repair, system
administration, network installations and wiring. Consistently able to explain technical information to the non-technical person, thus providing exceptional customer service. Proficient at remaining calm under pressure and solving problems in an efficient manner. Technical expertise in the following areas:


Computer infrastructure management (Client/Server):
 Installation, configuration and optimisation of various Operating Systems (Mac/PC)
 Helpdesk support, system and software training (Windows XP, Windows Vista, OS X, Windows 7)
 Identify and validate the most appropriate client/Server protection (Anti-virus, firewall)
Software
 Knowledge of various web technologies, Mail services (SMTP, DNS, Web IIS, Apache)
 Image Deployment (Norton Ghost)
 Personal Assistant Duties (MS Office), Graphic Design support (Adobe)
Network
 Electrical, Electronic, and Telecommunication devices skill set (Avaya teleconferencing)
 Quick Adaptability to IT environment and adapted commitment to be up to date.


Professional Experience

October 2010 – Present I.T Desktop Support Technician Avnet – TekSystems, San Antonio, TX

 Providing second level technical support for 50,000+ employees
 Utilise HP Service Center for ticketing to troubleshoot and resolve issues.
 Provided remote support using Dameware Mini Remote.
 Communicated with the team using Microsoft Communicator.
 Experienced in installing and configuring Avaya softphone.


May 2010 – Sept 2010 End User Support (SAT Consultant) Tesoro -TekSystems, San Antonio, TX

 Provide Level 2+ technical support for 300+ local users.
 Responsible for all employee terminations from an IT-perspective, as with the backup and storage and maintenance of retained hard drives.
 Utilise Safeboot and MEE admin console for encrypting laptops.
 Proficient in providing remote support using Netop Host and Guest remote software.
 Use SMS reporting and SCCM on a daily basis.
 Utilise SAP for ticketing to troubleshoot and resolve reported incidents and requests for all cell phones, air cards and Blackberry devices liaising with cell phone service providers including AT&T, Verizon, and T-Mobile.
 Regularly upgrade device firmware; reset device passwords and when necessary, create and delete BES accounts.
 Provide printer and copier maintenance for numerous HP and Canon models throughout the office.
 Adhere to strict processes and company documentation using Active Directory for software deployment.
 Experienced in installing Cisco Unified Communications Manager (CUCM v.8) and can configure IP phones for VOIP basic setup.



Jan 2010 – Mar 2010 ESD Technician Goldbelt Raven LLC, San Antonio, TX

 Provided 24 hour technical support on-site or via remote login using Dameware and Bomgar software for military personnel at various campsites throughout the country.
 Logged calls using Remedy v7.5 and followed protocol depending on the nature of the problem.
 Attended to various terminal servers per site.
 Administered Active Directory.
 Updated user accounts Microsoft Outlook and Outlook Web Access for personnel on a regular basis.
 Reconfigured AHLTA and CHCS medical systems on request.

Jan 2005 – Sept 2008 1st/2nd Line Desktop Support Analyst IMG UK Ltd, London

 Worked in a busy TAC environment to provide support for 5000+ on-site and mobile users nationwide.
 Logged calls using HEAT software to meeting SLA’s.
 Dealt with queries efficiently tackling desktop applications issues on Windows NT and Win2K workstations, diagnosed TCP/IP and VOIP related issues, configured and synchronized Nokia and Blackberry handsets and dealing with printing issues - 60% phone support, 40% hands-on support.
 Administered Active Directory, Windows Exchange Server 2003 and XP OU’s.
 Shared responsibility in upgrading the network and software regularly to meet company requirements including implementing and integrating new systems when necessary.

IT Qualifications

 CompTIA ® A+ (IT Technician, Candidate ID SR6210154)
 CompTIA ® SEC+ (IT Technician, Candidate ID SR6210154)
 MCDST: Microsoft ® Certified Desktop Support Technician (MS ID #: 7204504)
 MCTS: Microsoft ® Windows Vista: Configuration (MS ID #: 7204504)
 MCTS: Microsoft ® Windows 7 Configuration (MS ID #: 7204504)
 MCITP: Microsoft ® Enterprise Support Technician (MS ID #: 7204504)
 MCSA: Microsoft ® Certified Systems Administrator (MS ID #: 7204504)



Education

2004 BSc (Hons) Computer Science London South Bank University, London
2001 BTEC National Diploma Computing City & Islington College, London

References

Available upon request.


i assume desktop support is not a postion to be sponsored by an employer in Canada? You would have to be a network engineer with 10 years experience or a database administrator to get an employer to sponsor you right?

 

[jons_wifey]

I would really appreciate some feedback on my resume guys!
thanks

 

[jons_wifey]

wow, no feedback???

 

[jons_wifey]

bump

 

[ashwooddream]

OK I'll take a shot at it since no one's biting. ;D

You do have a very good set of skills that would attract a lot of attention here in Alberta. A+ certification is a big thing, so are the various Microsoft certifications. You might want to revise the bullet points under each job experience; instead of showing what you DID, emphasize what you CONTRIBUTED. This gives the sense of customer first. Also try to elaborate more on your college accomplishments, they tend to look into how you completed school. Add some civic or community-related activities and accomplishments to make you a well-rounded individual. And lastly, it wouldn't hurt to have a separate list of your skills/proficiencies in a different section of your resume, rather than listing them down under your job experience; I'm having difficulty making them jump out of the resume.

About sponsorship, uhm, that may be hard to tell but your best bet would be your local employment agency. Large companies tend to hire the best and the brightest only (which you probably are) while recruitment agencies here in CA prefer landed immigrants only (already with PR).

Hope this helps.