Called the call center again this morning. I am approaching 7 month in 1 day.
The call center agent informed me the case inquiry sent to Montreal VO, which sent from the other agent Peter I talked on the phone 2 weeks ago, has been rejected by the VO and the VO is not happy and claimed Peter did not follow procedure as VO has put a note in the system asking all agents not to send case inquiries regarding my case.
The agent informed me that my file still within processing time, and I asked her how come my file was not processed in 7 month and still within processing time? is it the 6 month the processing timeline. the agent informed me there is no set timeline, the 6 month is only for 80% of the application avg time. so clearly I am in the 20%. I asked the agent what is expected processing time, and she mentioned there is no set timeline as this is different a case by case.
I asked her what I can do? she told me to wait and informed me not to call until I have an update in my online application. I asked what if there is never an update? She said there is nothing she can do until there is an update in my account.
so the conversation ended there and now I am hopeless.
I talked to my attorney, she said there is nothing she can do, until the case reaching 1 year mark, so we can bring this to the federal court to ask them to expedite the process or change VO.
I mean "Come on!!!!!!" why this has to be so difficult? I am not under SS, they dont need any additional documents, there is no update since October on my case. I am losing hope and dont know what to do.....