Not sure if folks who ordered GCMS notes have noticed this, but wanted to share, every time you call the agent to know your application, it gets logged on your notes! I can see the exact dates and times i had called and the agents code who answered my questions.
Am sharing this because, may be there are folks who call and pester a lot over the phone frequently and may be they have a special corner for this at their office - which might be dusty for some reason
I also read it in the AUG AOR forum where some person had commented saying you gotta fight with the agent (and verbally abused) to push the application, am sure all those are logged in - comment section and actions would be taken against that.
Just be polite and call not so often is the key.