CongratulationsJust got off the phone with an agent and this time the agent confirmed that there was an email sent on Nov 20th (not paper mail). She also confirmed that my application has been approved and read out the contents of the email that was sent on 11/20. It was the PPR email indeed. After all this conversation she put in a expedited request to resend the PPR email. She said I should get the email by next week. The normal processing time to resend the PPR email is one month. Thankfully she agreed to expedite mine.