She is from cuba
heum... well i don't know about Cuba all their cases are redirected to Mexico itself. I really don't know if embassy are doing interviews or so on. I know Cuba are now welcoming Visitors which is a good news in a way cause this country live by tourism.
I would def order notes and try to overcome their doubt and sending them additionnal proofs (which i did , without even been asked, never an interview been in the portrait either. )
AS in
to let them know. we applied a year before but the relationship is still on and rolling (proofs of visits ,communication, celebration , gifts , whatever that could make them clearly state that is genuine )
like "hey we applied in 2019 but here's some developments that happened since we applied." and then you list stuffs , events. Usually is what they are waiting for , they say not to send them a lot of requests but actually is wrong , we need to show the serious of the case and provide them extra proofs is in major case a boost to your app. Can eventually waive an interview yes... is a possibility.
Our case was marked as "Review required" usually means you'll pass into the interview ...., but it never happened after the batch of proofs sent , it's been approved. Worth the try.
I've sent a unique PDF with pictures, letters, proofs of passport stamps and so on explaining on each one what was the purpose of the proof. I think it really helped the case.