Is really stressful not knowing whats going on, I also have a rep and they like to have the communication at minimum but they are pretty good answering some of my questions, they follow requests and update very efficiently and I am not worried about having them. This guy worked in immigration before and is very practical, he told me since the very beginning that our application was gonna take time but that it was possible for my then partner to come back as he believed the relationship is genuine and thats the most important thing, he wouldn't get my case if he did not believed we really were in a relationship. I know i want to see the process to be done quickly but I understand that patience is key, I have to wait before I can ask the lawyer for un update as i know that if they heard anything from CIC they would let me know asap. They would also inquire information if they believed it has taken more than the expected time.
I am really sorry to hear you are having a bad experience with your rep, I can't imagine wait extra time for the notes, I hope when you received them they send you the most updated notes. The first notes i requested took more that the 30 days and they were generated few days before i received them giving me the most up to date info about my file. I can't wait to request them again
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