Medical report missing

[Yesufu]

We received medical report request for my mom June 28th pre arrival invitation on 29th of June. Request for police report July 24th. Medical test was done July 2nd and the hospital said the report has been sent to IRCC. Now on the portal it says “

• We did not receive the results of your required medical exam. Check your medical exam request message below for details.“

Please what should I do?

 

[Yesufu]

We received medical report request for my mom June 28th pre arrival invitation on 29th of June. Request for police report July 24th. Medical test was done July 2nd and the hospital said the report has been sent to IRCC. Now on the portal it says “

• We did not receive the results of your required medical exam. Check your medical exam request message below for details.“

Please what should I do?

 

[Yesufu]

A little help here will be nice. Thank you