+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I tried calling them but the automated teller machine told me there is no customer care service for Outland applications. Are you aware of any customer number?
No need to call them if it has only been almost 10 days with no visual movement on your application anyways. Honestly, just be patient and wait a bit longer, something will come soon. Let me share my timeline to give you an example.

Application received May 23
AOR1 July 12
Biometric request July 29

Gl!
 
No need to call them if it has only been almost 10 days with no visual movement on your application anyways. Honestly, just be patient and wait a bit longer, something will come soon. Let me share my timeline to give you an example.

Application received May 23
AOR1 July 12
Biometric request July 29

Gl!

Thanks a lot for sharing your timeline. That gave me some relief.
 
So you paid the Biometrics when you applies? Because in our case, we just did when they requested. I paid it last Friday July 26 via online and submitted the receipt through webform. But until now we haven’t received any instruction letter yet so I wonder how long does it really take for that.

Here’s our timeline:

Application was received on May 14, 2019
Medical request: July 18 2019
AOR : Received on July 19 2019
SA: July 19 2019
Transferred to CPC Mississauga: July 24 2019
Bio metrics request: July25 2019
Medical passed: July 29 2019

Bio metrics completed: ____
Decision made for PA
: ____
Pre arrival services email: ____
PPR: ___

Yes, I paid everything including biometrics during application to avoid delays on the process. They will send you a request soon :)
 
Hello, based on the below outline in my account, can someone tell me if my application has been transferred to NDVO or Mississauga?

Details about your application status
When we get your application, there are a series of steps it may go through before we make a decision. Use the following table to find out the current status of each application step.

Timestamp_ReviewEligibility.png
Review of eligibilityHelp - Review of eligibility
  • We are reviewing whether you meet the eligibility requirements.
Timestamp_ReviewMedResults.png
Review of medical resultsHelp - Review of medical results
  • We have requested a medical exam. Check your messages below for details.
Timestamp_AdditionalDocs.png
Review of additional documentsHelp - Review of additional documents
  • We do not need additional documents.
Timestamp_Interview.png
InterviewHelp - Interview
  • You do not need an interview. We will send you a message if this changes.
Timestamp_Biometrics.png
BiometricsHelp - Biometrics
  • July 29, 2019 Completed.
Timestamp_BackgroundCheck.png
Background checkHelp - Background check
  • We are processing your background check. We will send you a message if we need more information.
Timestamp_FinalDecision.png
Final decisionHelp - Final decision
  • Your application is in progress. We will send you a message once the final decision has been made.
 
Congratulations and Timeline please

PA: Philippines
May 14, 2019: Application sent
May 17, 2019: Application received
July 09, 2019: AOR 1
July 10, 2019: Biometrics requested
July 11, 2019: Sponsor approved
July 11, 2019: Medical request
July 15, 2019: Biometrics completed
July 17, 2019: File transferred to CPC-Mississauga
July 19, 2019: Medical completed
July 26, 2019: Medical received in ecas
July 26, 2019: PA- DM on ecas
July 30, 2019: PPR email received
 
Hello, based on the below outline in my account, can someone tell me if my application has been transferred to NDVO or Mississauga?

Details about your application status
When we get your application, there are a series of steps it may go through before we make a decision. Use the following table to find out the current status of each application step.

Timestamp_ReviewEligibility.png
Review of eligibilityHelp - Review of eligibility
  • We are reviewing whether you meet the eligibility requirements.
Timestamp_ReviewMedResults.png
Review of medical resultsHelp - Review of medical results
  • We have requested a medical exam. Check your messages below for details.
Timestamp_AdditionalDocs.png
Review of additional documentsHelp - Review of additional documents
  • We do not need additional documents.
Timestamp_Interview.png
InterviewHelp - Interview
  • You do not need an interview. We will send you a message if this changes.
Timestamp_Biometrics.png
BiometricsHelp - Biometrics
  • July 29, 2019 Completed.
Timestamp_BackgroundCheck.png
Background checkHelp - Background check
  • We are processing your background check. We will send you a message if we need more information.
Timestamp_FinalDecision.png
Final decisionHelp - Final decision
  • Your application is in progress. We will send you a message once the final decision has been made.

Based on this no. the Sponsor will receive and email notifying you that it has been transferred and the location. Keep an eye on ECAS under the PA if a letter has not arrived and you would see a line that says they have started processing the applications, that is your AOR 2.
 
Is anyone here knows where or how I can fill up the IRCC web form so that I can request my passport to be submitted in Manila?
 
Based on this no. the Sponsor will receive and email notifying you that it has been transferred and the location. Keep an eye on ECAS under the PA if a letter has not arrived and you would see a line that says they have started processing the applications, that is your AOR 2.

This is what ECAS has:

On-Line Services
FAQ | Security
Permanent Residence
  1. We received your application for permanent residence on May 17, 2019.
  2. We sent you a letter on July 22, 2019. Please consider delays in mail delivery before contacting us.
  3. We sent you medical instructions on July 23, 2019. To avoid delays, please provide us the information requested in the letter as soon as possible. Please consider delays in mail delivery before contacting us.
it doesn't say anything about where the file has transferred.
 
This is what ECAS has:

On-Line Services
FAQ | Security
Permanent Residence
  1. We received your application for permanent residence on May 17, 2019.
  2. We sent you a letter on July 22, 2019. Please consider delays in mail delivery before contacting us.
  3. We sent you medical instructions on July 23, 2019. To avoid delays, please provide us the information requested in the letter as soon as possible. Please consider delays in mail delivery before contacting us.
it doesn't say anything about where the file has transferred.

Mine below:

  1. We received application for permanent residence on May 16, 2019. (AOR1)
  2. We started processing application on July 29, 2019. (AOR2) <------------------------- Does not say where but let's you know it is in process
  3. We sent medical instructions on July 16, 2019. To avoid delays, please provide us with the information requested as soon as possible. Please consider delays in mail delivery before contacting us. (Medical Request)
  4. We sent a letter on July 16, 2019. Please consider delays in mail delivery before contacting us. (Biometrics Request)
 
Mine below:

  1. We received application for permanent residence on May 16, 2019. (AOR1)
  2. We started processing application on July 29, 2019. (AOR2) <------------------------- Does not say where but let's you know it is in process
  3. We sent medical instructions on July 16, 2019. To avoid delays, please provide us with the information requested as soon as possible. Please consider delays in mail delivery before contacting us. (Medical Request)
  4. We sent a letter on July 16, 2019. Please consider delays in mail delivery before contacting us. (Biometrics Request)
Thanks! That makes things a bit more clear.
 
Hi! How long have you received the BIL? Did you do follow up?
Hi,

My Application received on 16 May and Biometrics payment request came on 5 July ... after long wait I get BIL on 28 July. I have a representative so m not sure if they follow up but i dont think they did.