Did you guys not sign and include the representative form in the application package? I mean sponsor be the representative of the PA?
if I am not wrong, Representative form is only required if either Sponsor or PA is naming a representative, such as a immigration layer etc. I think I mistaken;y selected representative option instead pf sponsor while filling ircc web form
Use of Representative (IMM 5476)
Use this form if you (the sponsor, the principal applicant, and/or any dependants 18 years of age or older) want to name a representative (such as
an immigration consultant, lawyer, friend or family member) to represent you. When you appoint a representative, you also authorize IRCC and
the Canada Border Services Agency (CBSA) to share information from your case file with this person in place of you, and the representative will
receive all correspondence from IRCC or the CBSA.
Learn more about who can