My husband and myself got interview date for 18 October in Halifax we let them know we would be out of the country until 16 November ; our daughter had her test and interview on the same day which she attended ,we are now waiting for another date for interview only as we are both over 70 , Was told by an agent after 30 days a new date will be given ,our daughter said at her interview our names were called and the person interviewing didn’t seem to know we could not attend , we had an e mail back from Halifax to say they received our e mail saying we could not attend and wanted documentation as proof of being out of the country, we sent a copy of our flight itinerary and have heard nothing since ,hope to get a new date soon
There you go. That is why I advised Ninjashadow to send a fax followed by letter. The system is disorganized and using fax, email and letters we can stay ahead of it,