Called today again and they said the same thing. Background, Security and Criminality checked completed and passed and please wait for the test. I had also notified them that I am travelling from 20 Nov to mid-December, so the test date will come in Demeber only likely. The agent also confirmed that Calgary has experienced a surge of refugee and citizenship applications, is slower than normal. Obviously, those on this site are not the complete list of applications.
Did you call and check whether your background, security and criminality checks are completed? If you run into an unhelpful agent, call again and tell the next agent that my call got disconnected and my question was not answered. They will tell you the specifics.