I applied on behalf of my parents who are in Pakistan in March. Nothing after biometrics. Raised webform twice and received replies just now for both of them. Strange thing is both replies are different.
REPLY 1:
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We are pleased to confirm that the information you provided was transferred to the responsible office.
Since your file is located at the Canadian visa office in Abu Dhabi, United Arab Emirates, we also invite you to contact them in order to:
- Report important changes,
- Provide documents,
- Add a representative or designated individual on file,
- Obtain information regarding the status of your application, or
- Enquire on an outcome of a request.
In order to contact this visa office, please consult the list of
visa offices outside Canada on our website.
Once you have selected the office you wish to contact, you will be presented with the different ways you may contact them
Please make sure to answer
Yes to the question
Is your application being processed by an office OUTSIDE Canada? in order for your enquiry to be directed to the responsible office.
We hope the information provided is helpful in assisting you with your enquiry.
REPLY 2:
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted or received,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Complete address (including the postal code and the unit number) where the application was sent,
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents and information submitted with your previous request.
If you are contacting us on behalf of someone else:
- Please make sure to enter their information under the Applicant Information section and your information under the Enquirer Information section, and
- if you are not an authorized representative or designated individual, please also include the following information in the Your enquiry box of the Web form:
- your surname and complete given name (including middle name, if applicable),
- your date of birth (YYYY-MM-DD), and
- your country of birth.
- If applicable, provide a Use of a Representative (IMM 5476) form, a Release of Information to an Individual (IMM 5475) form or a Power of Attorney in order to be authorized to receive the requested information.
We will gladly reply to your enquiry following reception of the above information.
Due to the impacts of
COVID-19, we cannot process applications normally and we cannot provide accurate
processing times for most applications.
Furthermore, if you already submitted an application, please consult the
Check your application status page to learn how we are processing applications during the pandemic and how to check the status of your application:
Submitted by mail (if it was not
linked to an online account):
by using the
Client Application Status (CAS) online tool, which is updated daily.
Submitted online
or submitted by mail and linked to an online account:
through your
online account.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
- Download application forms and guides
- Change of address
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
We hope the information provided is helpful in assisting you with your enquiry.