Well said, also they don't define 'normal circumstances', 'simple vs complex cases'. Because I knew people that literally stay in Canada for at least 6 years (gone through high school, post-secondary education), only have Candian experience, no child or any dependent, single and clear criminal record that have been waiting for at least 7 months without any progress. On the other hand, why do some people literally got everything approved within 2-3 months and others get no update even in 6 months mark??????
Second, people who came here as a student or fsw stream are currently or will immediately contribute to society in a positive way if they get their files processed within the 'promised' time frame. I have nothing against the Afgan people but the way IRCC turned CEC, FSW, or PNP applicants away and say they only prioritize Afgan people is absurd, as these people paying taxes hence your salary.
I mean if you hate your job, please quit, no need to be rude to people who just want an update on their files (I mean we paid them a fee for that too). The last time I called was August 1, 2021 and the agent gave me a lecture about not calling them anymore.